On shift
8 staff · dinner rush
3
open items
TEAM ON FLOOR
JT
James T.
Server · Sec. 4
MS
Maria S.
Server · Sec. 2
DR
Devon R.
Bar
LP
Lena P.
Host
1 · Who?
James T.Maria S.Devon R.
2 · What happened? · full category list
Guest complaintTardinessNo call / no showUniformInsubordinationPolicy violationSafety violationHarassmentTheftFraudTip misreportingViolence / threatsDrugs / alcohol
● gross-misconduct categories (red) route to an immediate documented-action path — not verbal→written→final.
3 · Operations or Compliance?
An operations issue becomes compliance the moment policy isn't followed — e.g., sent home but still on-site 45 min → follow policy.
4 · Will or Skill?
5 · Note · 🎤 voice
Felt rushed at table 12; took the wrong order…
6 · Photo evidence (optional)
🖼️ table12.jpg✕
For conditions/safety — not people. Appends to the tamper-evident record, timestamped.
✅
Logged & time-stamped
James T. · Guest complaint · Skill
🔁
Refresher auto-assigned — "Table-side service basics" queued to James (Skill → retrain).
🔒
Added to the append-only audit trail — can't be edited or deleted.
📷
1 photo appended — hashed & timestamped.
JT
James T.
Server · hired Mar 2026
Day-1 coaching focus (from pre-hire): table-side pacing. Support, not a flag — pre-hire score isn't in this file.
CORRECTIVE ACTION STATUS
✓
Verbal●
WrittenFinal
Term.
Tier is computed from frequency & severity — consistent across all managers.
HISTORY
Guest complaint · Skill
Tonight 9:41 · 📷 photo · refresher assigned
Tardiness · Will
Jun 6 · verbal warning signed
No call / no show · Will
May 30 · auto-escalated to verbal
Verbal Warning · James T.
Policy-aligned script — read as written for a consistent, defensible verbal (step 1 of 4).
Script to deliver:
"James, this is a verbal warning. We've documented three issues this month around tardiness and table-side service. Our policy expects on-time arrival and following service SOPs. Going forward I need to see that consistently. This is a verbal warning — further issues within 90 days may lead to a written warning. Do you have any questions?"
"James, this is a verbal warning. We've documented three issues this month around tardiness and table-side service. Our policy expects on-time arrival and following service SOPs. Going forward I need to see that consistently. This is a verbal warning — further issues within 90 days may lead to a written warning. Do you have any questions?"
⚠️ Witness requiredPolicy · Admin
This action requires a witness. The step can't be closed until one is recorded — a fail-safe set in Admin.
＋ Add witness
Devon R. (Supervisor)Priya K. (Shift lead)Marcus T. (AGM)
The verbal script, its delivery, and the witness are logged to the tamper-evident record with timestamp and attribution.
Add a witness above to enable "Log verbal delivered."
Written Warning · James T.
Auto-drafted from logged history · editable
Summary, expectations, and consequences pre-filled from the 3 logged incidents. Preview document ›
Dual-signature: both sign the same record. Employee signature = receipt, not necessarily agreement; a comment box is provided.
✍️ Manager signature — Maya R.
🔢 Employee verification — James enters PIN
Voice is the default during a rush — speak naturally, AI structures it, you confirm.
🎤
Listening… tap to stop
"James, guest complaint table twelve — felt rushed, wrong order. That's a skill thing."
AI understood ⤵ (tap a field to fix)
WhoJames T.98%
TagGuest complaint95%
Will / SkillSkill90%
NoteTable 12 rushed; wrong order taken
NEEDS ACTION · 5Downtown
⚠️ Legal risk — do today
🖊️2d
Unsigned written warning
James T. · 2 days ago
⚖️1d
Dispute filed — review record
T. Nguyen
⏳ Expiring & overdue
🪪5d
Food handler card expires
Devon R. · in 5 days
📋!
Onboarding incomplete
Maria S. · before next shift
📈 Thresholds crossed
🚫today
No call / no show — document & decide
Devon R. · 2nd in 30 days
🔺new
Eligible for written warning
James T. · 3rd issue / 30 days
What you're seeing
The hero flow: a manager logs an incident in seconds from a full category list (gross-misconduct categories route to an immediate documented-action path), tags it Operations vs. Compliance and Will vs. Skill, attaches photo evidence, and it locks into a tamper-evident record. Verbal warnings come scripted for delivery with a witness fail-safe; three logged issues trigger a written warning — both parties sign. Walk it: Log → Save → View record → Deliver verbal (scripted + witness) → Start written warning → Preview.
Applying for Server at Downtown — a short (~4 min) job-fit check.
🧭
Assistive tool — your hiring manager decides, not a computer.
🔒
No account or password. Answers kept briefly & privately.
♿
Accommodation or another language? Tap for options.
Notice + consent + accommodation + language are first-class — required by NYC/IL/EU.
Which role are you applying for?
ServerHostLine cookBartender
Branches to scenarios mapped to that role's real SOPs.
Scenario 1 of 3 · Server⏱️ 4:00
SOP-anchored judgment, specific to the role — operational choices, not "agree/disagree" personality items.
✅
All done — thank you!
No account needed.
👤
The hiring manager will review and follow up. Your answers help them run a fair, consistent interview.
Data is short-retained and auto-purged if you're not hired.
Candidate funnel
QR (walk-in) or SMS (online) → consent → role → SOP scenarios → done. Under 4 minutes, no account. Switch to Manager review above to see how the manager uses it.
Candidate pipeline
Status = areas to explore — never a hire/no-hire verdict.
| Candidate | Role | Via | To explore |
|---|---|---|---|
| Alex Rivera | Server | QR walk-in | 2 areas |
| Jordan Kim | Host | Online | Aligned |
| Sam Doyle | Line cook | QR walk-in | 1 area |
Individual scores never reach the dashboard and never become a "risk" label.
Alex Rivera · Server — interview cheat sheet
Areas to explore + suggested job-related prompts. Open printable ›
① Closing / sidework procedure
Differed from your SOP.
💬 "Tell me about a time a closing procedure felt inefficient — how did you handle it?"
Adaptability · alignedSOP adherence · exploreAccountability · aligned
Record your independent, job-related reason…
⚠️ Action needed
1 to signA written warning needs your acknowledgment.
MY TRAINING
Table-side service basicsNew
Assigned · due in 3 days
My records
View signed documents
Raise an issue Planned
Employee voice & manager accountability — a confidential channel that rolls up to management (Operations & Labor module)
Raise an issue
Planned moduleA confidential way to flag issues — including manager-related ones — routed to higher management. You're protected from retaliation.
1 · What's the issue?
No manager to clock me outScheduling / laborSafety concernManager conductOther
2 · What happened?
Shift ended 10:45 — no manager on site to cash me out. Waited ~40 min past clock-out…
What happens next
- Sent confidentially to higher management — not your on-shift manager.
- The extra time is captured as labor dollars (unmanaged overtime).
- It rolls up to management trends to reconcile labor spend and spot patterns.
- You're protected — an anti-retaliation policy applies.
Part of the planned Operations & Labor / Employee Voice module.
Written Warning
Issued by Maya R. · Jun 13, 2026
Employee: James T. · Server Location: Downtown
Issued by: Maya Reyes, GM Level: Written warning (step 2 of 4)
Summary. This written warning documents a pattern of three logged incidents within a 30-day period, reviewed with you on the date above.
Documented incidents.
• May 28 — Uniform standard not met (Will)
• Jun 6 — Late arrival, 18 min, no notice (Will)
• Jun 13 — Guest complaint, table-side service (Skill; refresher assigned)
Expectations going forward. Arrive on time and in full uniform for every shift; complete the assigned "Table-side service basics" refresher within 7 days; follow documented service SOPs.
Consequences. Further occurrences within 90 days may result in a final warning, up to and including separation.
Support. Your manager is available to help you meet these expectations and return to good standing.
Signing means you received and read this — not necessarily that you agree. Add a comment below if you'd like.
Add your comment (optional)…
Sign below
Draw your signatureClear
MY TRAINING
Table-side service basicsNew
Assigned · due in 3 days
Upselling 101In progress
Food safetyComplete
Table-side service basics
Module 1 · ~4 min
▶︎ micro-lesson video
Audio read-out + screen-reader support · visually-impaired accessible
Key points
- Acknowledge every table fast, even when slammed.
- Repeat orders back to cut errors.
- Flag allergies to the kitchen and verify the plate.
- Help teammates during the rush.
Knowledge check
Pass: 3 of 4 to complete
SIGNED DOCUMENTS
Written warning
Signed Jun 13, 2026
Employee handbook
Signed Mar 3, 2026
Tip-pooling agreement
Signed Mar 3, 2026
Read-only history of everything you've signed — openable anytime.
Employee portal
Read-only and sign-only — employees review, acknowledge, and sign on their own device, in their language. Try Review & sign (draw on the real signature pad), the 🌐 EN/ES toggle, and open a signed doc under Records.
Will vs. Skill heatmap
Red = behavioral (hire better) · blue = training (train better)
Turnover trend
Monthly separations across the portfolio
Legal compliance risk index
Surfaced before they become liabilities
| Employee · loc | Flag | Risk |
|---|---|---|
| R. Alvarez · Airport | Unsigned final warning | High |
| T. Nguyen · Downtown | Active dispute filed | High |
| K. Brooks · Riverside | Onboarding incomplete | Med |
My action queue — Downtown
What needs you today · your location only
⚠️ Legal risk — do today
🖊️2d
Unsigned written warning
James T. · 2 days ago
⚖️1d
Dispute filed — review record
T. Nguyen
⏳ Expiring & overdue
🪪5d
Food handler card expires
Devon R. · in 5 days
📋!
Onboarding incomplete
Maria S. · before next shift
📈 Thresholds crossed
🔺new
Eligible for written warning
James T. · 3rd issue / 30 days
🎓2d
Refresher overdue
2 staff · table-side service
RETENTION SAVINGS · 90+ DAY
$106K
18 tenured retained · $5,864 replacement
MANAGER TIME SAVED
$66K
~2,180 hrs @ $30/hr
EARLY-TURNOVER · 0–90 DAY
$14K
pre-hire fit · ~$300/hire
Value vs. cost
12-mo value
$186K+
Platform cost
$18K
ROI
10.3×
Legal-exposure reduction excluded — one avoided settlement ($50–160K) is upside. Pre-hire value sourced from retention/training, seeded from the signed Deal Record.
Assessed (90d)
312
Completion
88%
0–90 retention
81%
↑ from 64%
Time to productive
12d
↓ from 17d
Fit signal vs. actual outcomes (validation loop)
| Pre-hire signal | 90-day retention | Early Will issues |
|---|---|---|
| Aligned | 89% | 0.4 / hire |
| Some areas to explore | 72% | 1.1 / hire |
Aggregate only — never individual scores. Correlation supports job-relatedness (reviewed with an I/O psychologist).
Adverse-impact monitoring (four-fifths rule)
Selection ratios by protected class · EEOC categories · voluntary self-ID, separated from decisions
Minimum ratio (≥0.80 passes): 0.91Pass
Real protected-class categories are used because the four-fifths analysis and a formal bias audit require them. Data is voluntary self-ID, kept separate from hiring decisions, aggregated with small-cell suppression, and visible to Owner / Compliance only.
Ratio trend —
Watch a gap emerging before it crosses the 0.80 line (dashed red).
Each group's rate ÷ the top group's. Below 0.80 fires a drift alert. All groups ≥0.80 → Pass. Generate bias-audit export ›
Sample deliverables — the documents the platform produces
📝
Written warning
Auto-drafted, dual-signed, locked
📦
Litigation-ready audit packet
Full chain of custody, court-ready
🧭
Interview cheat sheet
Areas to explore + prompts
🎓
Training completion certificate
Timestamped, verifiable
🛡️
Bias-audit export
Adverse-impact summary for auditor
Org hierarchy
Click a role to edit · indentation = reporting line
Templates + customize: remove roles you don't use, add your own layers. Constrained delegation still applies.
Edit role · Owner
ROLE NAME
REPORTS TO
PERMISSION PRESET
SCOPE — LOCATION
SCOPE — AREA
All areasFront-of-houseBack-of-house
FOH/BOH is an area scope, not a hierarchy level.
Capability library — tap a cell to grant / revoke per role
Click a card to see its floor effect · toggle Connect / Disconnect.
Effect on the floor —
Server · screening scenarios
Each maps to a documented SOP (content validity). Transparent rules — no black box.
Upload an SOP and AI drafts role-specific scenarios for you to review — no writing from scratch. Drafts are human-reviewed, content-validated, and bias-checked before going live.
Compliance & notices
Reviewed by employment counsel + an I/O psychologist before launch (Phase 6).